FAQ

This page is dedicate to Frequently Asked Questions.boxinggloves

Do I Need to Pre-Register For Class to Reserve My Space? YES!

Do I Need to Bring My Own Yoga Mat to Class? You are welcome to bring your own but we do provide Gaiam Yoga mats and props for your convenience. If you are attending FIRE YOGA bring your own towel or purchase your own Gaiam Grippy Hot Yoga Towel right here from our online store!

Do I Need to Bring My Own Boxing Gloves to Class? You are welcome to bring your own pair or you may borrow the community pair. You can purchase your own here or directly at Performance Locker.

What is Performance Locker’s Cancelation Policy? Cancel 24+ hours in advance (early cancel) and you can receive a complete refund for your single visit purchase. If you cancel under 24 hours (late cancel) you will not receive a refund.

What Is Performance Locker’s Wait-list Policy? If you try to register for class and it’s full, you will be prompted to register for the wait-list. If or when another client cancels and opens up the space for you in class you will be notified via e-mail that you were moved from the wait-list into class. If it’s the night before or day of that the change is made you will also receive a call from the studio to notify you of the change. Up to 4 clients can wait-list at a time and our system keeps them in chronological order.

Other Important Studio Polices: open doorDoors will open 15 minutes prior to scheduled class. For safety, doors will be locked at the beginning of class. Please arrive early, at least 5-15 minutes, to be settled and grounded for class. Please take weather conditions into consideration when leaving home. We are open on snow days and do not close due to weather conditions – give yourself plenty of time to get here safely.

How Do I Sign Up for Classes? We use a software program called Mind Body. Follow the instructions below to create your own Mind Body Account. You can use your computer or your smart phone/tablet. We require clients and members to sign up before class to guarantee their space in class. This is how we are able to offer a private setting in each of our offerings.

How to Create a Mind Body Account Using a Computer:

  1. Follow the CALENDAR tab above, and follow the link that reads, “Like what you see? Click here to sign up and register online”
  2.  At the top of the page you will see where your username and password can be entered. Underneath follow the link that reads, “Sign up!”
  3. You can log in with your facebook account or create an account
  4. Fill out your contact info and create a username and password for your mind/body account confirm by clicking “create account” at the bottom right of page
  5. You can add your payment information by heading over to the “MY INFO” tab

How to Sign Up for Classes using your Mind Body Account and a Computer:

  1. Ok, so now you have created your mind/body account next step is to sign up for classes!
  2. Search Performance Locker if it does not come up for you
  3. All current offerings you can sign up for are listed under the tab “CLASSES” You will see a “SIGN UP NOW’ button on the left hand side click there reserve your space!

How to Create a Mind Body Account Using a Smart Phone or Tablet:

  1. Go to the APP store and download Mind Body Connect at no cost
  2. You can link your facebook account to your Mind Body account or continue with using your e-mail
  3. Enter your e-mail to Create Account
  4. Input password and confirm password, Input First and Last Name
  5. Click Create Account at the bottom of the screen
  6. You will then be sent an e-mail from Mind Body Connect to activate your account
  7. Now you can add your payment information by heading over to the “My Info” button at the bottom of the screen

How to Sign Up for Classes using your Mind Body Account and a Smart Phone or Tablet:

  1. Ok, so now you have created your mind/body account next step is to sign up for classes
  2. Search Performance Locker at the top of app. Once you have found us, be sure to click the STAR icon at the top right of the page and PL will be saved under your favorites
  3. Scroll down and you will find “Upcoming Classes” click on “View Complete Schedule” to find more of our offerings
  4. Click on the offering you would like to attend, then click “BOOK” at the bottom of the page. It will ask “Yes, Sign Me Up” or “Go Back”
  5. IF you haven’t already input your payment information you will be prompted to do so
  6. Need to book far in advance? Top right corner there is a calendar icon click there and choose what date works best for you

MINDBODY-Connect

Don’t See Your Question? Contact us! info@performancelocker.com or 989-884-1702 

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